PRIVATE POLICY
Effective Date: June 15, 2024
1. Introduction
Welcome to ZENZOUK LLC via NYC ZOUK FESTIVAL, one of our events. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS services and online forms.
2. Information We Collect
When you interact with our SMS services or fill out our forms, we may collect the following types of information:
Personal Identifiable Information (PII):** Name, phone number, email address, and other contact details.
Form Data:** Information you provide through our online forms, such as inquiries, feedback, or registration details.
Usage Data:** Data about your interactions with our SMS messages or website, including timestamps and message logs.
3. How to Opt-In
You can opt-in to receive SMS messages by:
Sending a text message with the word “SIGN ME UP” to 1-877-NY1-ZOUK.
Filling out our online form and checking the consent box indicating you agree to receive SMS messages.
Providing your phone number through other approved methods with explicit consent.
4. What You Are Agreeing To
By opting in, you agree that we may send you SMS messages, which may include:
Service updates or notifications
Promotional offers or marketing messages
Important alerts related to your account or transactions
5. Your Consent Is Voluntary
Your consent to receive SMS messages is voluntary. You can withdraw your consent at any time by:
Replying with “STOP,” “UNSUBSCRIBE,” or similar keywords to any message we send.
Updating your preferences via our website or contacting us directly.
Access and Correction:** You may request access to the personal data we hold about you and request corrections.
Deletion:** You can request the deletion of your personal information, subject to legal obligations.
6. Message Frequency and Cost
Message frequency varies depending on your interactions. Standard message and data rates may apply from your mobile carrier. Please check with your carrier for details.
7. How We Use Your Information
We use the collected information to:
Provide, operate, and maintain our SMS services and forms.
Respond to your inquiries and provide customer support.
Send you updates, notifications, or promotional messages (if you have opted in).
Improve our services and user experience.
Comply with legal obligations.
8. How We Share Your Information
We do not sell or rent your personal information. We may share your data with:
Service Providers:** Third-party vendors that assist in delivering SMS services, hosting, or data analysis.
Legal Compliance:** When required by law or legal process.
Business Transfers:** In connection with mergers, acquisitions, or sale of assets.
9. Industry Standards and Compliance
Our SMS practices adhere to all relevant legal and industry standards, including but not limited to:
Telephone Consumer Protection Act (TCPA):** We obtain explicit prior express consent before sending promotional SMS messages. Users can revoke consent at any time via reply commands such as “STOP.”
CAN-SPAM Act:** We ensure transparency and provide opt-out mechanisms for promotional messages.
Wireless Communications Industry Standards:** We follow best practices outlined by the Mobile Marketing Association (MMA) and other industry bodies.
NYC and State Laws:** We comply with applicable laws governing electronic communications, privacy, and consumer protections in New York.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
11. Compliance with Industry Best Practices
We adhere to:
Transparency:** Clear communication about message content, frequency, and costs.
Consent Management:** Proper procedures for obtaining and documenting user consent.
Unsubscribe/Opt-Out Process:** Easy-to-use mechanisms to stop receiving messages.
Monitoring and Auditing:** Regular reviews to ensure compliance with legal and industry standards.
12. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
11. Cookies and Tracking Technologies
Our SMS services may use cookies or similar technologies on our website to improve user experience. We do not track users via cookies through SMS messages.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy regularly.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
NYC ZOUK FESTIVAL
1-877-NY1-ZOUK
